Return and Refund Policy: At Alhulool Alfadhia website for coordinating maternity packages and health services with licensed medical facilities within the Kingdom of Saudi Arabia. By using our services or completing the payment process, you agree to the following terms: 1) Nature of the service Alhulool Alfadhia acts as an intermediary in coordinating and booking maternity and medical follow-up services with licensed healthcare providers, and does not consider itself a healthcare provider offering the service directly. 2) Booking and confirmation The booking is confirmed after paying the package value and issuing the authorization letter or starting coordination procedures with the service provider. 3) Cancellation and refund policy To organize medical bookings and coordinate with hospitals, the cancellation and refund policy is as follows: A) Before the start of the service: If the customer requests cancellation before the service begins, the amount will be refunded minus an administrative fee for booking, coordination, and file preparation procedures: 10% for cash or bank transfer payments 20% for online store payments (including payment gateway fees) B) After the service has started: If any part of the service has begun, or the authorization letter has been issued, or follow-up, tests, or ultrasound have been utilized, the customer is not entitled to a full refund, and any refund—if applicable—will be calculated based on the used portion. 4) Package validity The package is valid for 4 months from the date of payment, and it is considered expired after the period without entitlement to a refund. 5) Responsibility of the medical service provider Medical services are provided within licensed healthcare facilities, and all procedures are subject to the regulations and instructions issued by the relevant health authorities. 6) Contact and complaints In case of any inquiry or note, contact via: WhatsApp: 0112178777 / 0551085150 Email:
[email protected] 7) Approval Completing the payment process or receiving the authorization letter indicates the customer’s review and approval of these terms and policies.
